VetRelief Forum

[Dr Tenney]

We received the following message from an irate hospital owner. We think it is inappropriate behavior if even half of the tirade is true.


"RATING SYSTEM. As you're well aware, nearly everything you buy or every service you hire you can find some kind of rating. Get on the web and you can look up independent ratings for almost everything.

I believe it's time to have a rating system for relief vets on your service.
I pay you and I have no information about the people I hire and I am not about to call around to other clinics to bother other veterinarians.
Contrary to what you say, I don't believe it is completely MY responsibility to evaluate the candidates. VETRELIEF needs to start a rating system. I don't care if some vets get pissed off, they need to clean up their act or choose another profession. You need to provide a check and balance system as part of your service. When I lose clients because a (another) relief doctor was terrible, something's wrong with the system.

I strongly recommend you design a 10-point generic (so there is no bias AMOUNG clinics) questionnaire that the clinics reply to for each doctor hired for relief. You're website then should somehow show a rating or score for how these doctors were rated by past jobs (like buyers and sellers on E-Bay for example). I don't want to find out AFTER they work for me that a particular doctor was a PERVERT, TOOK AN EXTRA HOUR FOR LUNCH, SPENT THE DAY ASKING OUT OUR RECEPTIONISTS, REMOVED THE WRONG TOOTH DURING A DENTAL, SPENT THE DAY COMPLAINING ABOUT THEIR FAILED RELATIONSHIPS TO OUR STAFF, OR THAT THEY DON'T SPEAK MUCH ENGLISH. These doctors are in your database (I've hired them) and business owners need to know more than what you currently provide.

I look forward to hearing your thoughts and plans regarding my suggestion."
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Roger Tenney, DVM
Site Administrator
**VetRelief Forum